1. Information We Collect

We collect several types of personal information to provide and improve our services, including:

a. Account & Order Data

  • Full name
  • Email address
  • Shipping/billing address
  • Phone number (optional)
  • Login credentials (username, password hash)

b. Service-Specific Data (Astrology & Related Services)

If you choose to use our astrology or related service offerings, we may collect:

  • Date of birth
  • Location of birth (city, state, country, time zone)

This information is necessary to generate accurate astrological reports and is passed to our third-party service providers who perform those calculations.

c. Payment Information

We do not store credit card or payment card details on our servers. All payment transactions are processed through secure third-party payment gateways (e.g., Stripe, PayPal). Those gateways have their own privacy policies, and we encourage you to review them.

d. Automated Usage Data

When you visit our site, we automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited, time spent, and referral URLs
  • Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use your personal data for the following purposes:

  • To create and manage your user account
  • To process, fulfill, and ship your orders
  • To communicate with you about orders, updates, and customer support
  • To provide astrology or other optional services you request (including generating reports)
  • To improve our website, products, and customer experience
  • To comply with legal obligations (e.g., tax, fraud prevention)

3. Sharing Your Information

We do not sell your personal information to third parties. However, we share data only as necessary:

  • Service Providers: We share data with trusted third parties who perform services on our behalf, such as:
    • Shipping carriers (to deliver your orders)
    • Payment processors (they receive payment data, but we do not store your credit card)
    • Astrology service providers (to generate reports using your date and location of birth)
    • Email/SMS platforms (for order confirmations and marketing, if you opt in)
  • Legal Compliance: We may disclose information if required by law, court order, or government regulation.

4. Storage and Retention of Special Data (Date/Location of Birth)

Because our astrology services may require future reference (e.g., yearly horoscopes, updated charts), we store your date and location of birth securely in our database after you provide it.

  • This data is retained for as long as your account is active or as needed to provide you with ongoing services.
  • You may request deletion of this data at any time (see Section 8), but note that doing so may prevent us from delivering certain astrology services.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of data in transit (SSL/TLS)
  • Restricted access to personal data within our organization
  • Secure server environments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access – request a copy of the data we hold about you
  • Correction – update inaccurate or incomplete information
  • Deletion – request that we delete your personal data (subject to legal or contractual retention obligations)
  • Restriction – limit how we use your data
  • Portability – receive your data in a machine-readable format
  • Opt-out – withdraw consent for marketing communications or certain processing activities

To exercise any of these rights, contact us at admin@thehealingart.co.

7. Cookies & Tracking

We use cookies and similar tracking technologies to:

  • Remember your login session
  • Understand how you navigate our site
  • Personalize content and ads (if applicable)

You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways, astrology partners). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

10. International Transfers

If you are accessing our site from outside the USA, your information may be transferred to and processed in servers located in the USA or other jurisdictions. By using our services, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: admin@thehealingart.co